Refund and Returns Policy
We value your confidence in choosing OnTechParts. You have a 30-day window from your order date to return any item. This ensures a worry-free repair journey.
Every item comes with a 90-day warranty (unless otherwise specified). Further details on warranty claims and policies for international returns are provided below. Please ensure we receive your return within 30 days of obtaining your Express Code (RMA Number) to avoid charges for replacement items, closure of the return request, and potential delays in processing your refund.
When ordering, use the manufacturer’s confirmed part number, and don’t hesitate to reach out if you need assistance. We’re here to guide and support you.
Order Cancellation Policy
- Cancellations must be requested within 24 hours/days of order placement.
- Orders already in the processing or shipping stage may not be eligible for cancellation.
- The 20% restocking fee covers processing and restocking costs.
Wrong Part(s) Returned
Each OnTechParts item has a unique identifier. If you mistakenly return the wrong part after receiving an RMA Number, we’ll contact you to coordinate the return of our part(s). Failure to establish contact within two weeks may impact the refund process, result in charges for replacement parts, and lead to the recycling of the returned part(s). Feel free to reach out to us with any inquiries or concerns.
Defective / Warranty Claims:
Every product is backed by a 90-day warranty, covering dead-on-arrival (DOA) and defective items. To validate your Warranty Claim, return the item within 30 days of obtaining your Express Code (RMA Number). Failure to do so may result in charges for replacement products.
For security and tracking, items have our unique identifier and/or serialized labels. The Warranty Claim process includes a visual inspection for these markings. If not found, the claim will be declined, and you will be notified. Please avoid tampering with or altering items and labels.
If your Warranty Claim is approved, a replacement item will be dispatched. If a compatible replacement is unavailable:
- If the request is within 90 days of your order, you’ll receive a full refund via the original payment method.
- In cases where a certified technician’s Warranty Claim is not accepted, return shipping costs will be charged.
- If a part is returned without allowing OnTechParts to honor the warranty, the buyer is responsible for return shipping costs plus a 20% restocking fee.
For any questions or assistance, please don’t hesitate to reach out to our customer support. Your satisfaction is our priority.