Shipping & Returns

Fast Shipping

We pride ourselves on prompt shipping via USPS Priority Mail from the Detroit area to all US locations and beating estimated delivery dates (1–3 Days delivery time!).

Any orders placed after that shipping cut-off  (Monday - Friday) before 12:00 pm ET, and/or on weekends and holidays will ship on the next business day.

Return and Order Cancellation Policy

• If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
• All returns must be accompanied by a valid Return Authorization number.
• All returns must be submitted within 15 days of the original shipment date. Any returns submitted after 20 days will be denied.
• Full credit, less shipping charges will be applied to all factory sealed authorized returns.
• Full credit will be applied to all defective authorized returns. (defective merchandise does not include physical abuse)
• A 20% restock fee, less the shipping charges will be applied to all opened, non-defective authorized returns.
• All unauthorized returns will be refused.
• All return requests must be submitted to customer service to obtain a proper return authorization number.
• Return requests must be submitted with the original order number and the reason for return.
• Authorized RA must be received by our returns dept. within 30 days of the RA number being issued.
• The return shipping fee is at the expense of the customer.

Business Hours

Monday through Friday 9 am to 5:00 pm Eastern Time

Business Address for returns

• ONTECH FORCE LLC
• 13101 Eckles Rd. Building 2, Suite 201
• Plymouth, MI 48170